For anyone looking to prove themselves in a challenging and fast-paced work environment, a career in the administrative department is perfect and can direct you to a spectrum of varied and exciting jobs. 

The market for skilled business administrators has seen an expansion lately, inspiring more students to pursue a career in this field. Working in the administrative department can be very rewarding if you decide to step outside your comfort zone and are willing to take risks.

Besides, one of the best features of a career in the administration department is that you will probably never focus on just one department of an organization. In fact, a career in the administrative field means you will be overlooking various business operations ranging from marketing to finance.

Read on to find out the roles and responsibilities of administrative department.

Roles and responsibilities of Administrative Department 

Every organization, irrespective of the industry, needs an excellent administration to organize the company. The admin department often gets unheralded in business; however, their role should not be underestimated. Without this backbone, things can instantly fall apart, making it challenging for the organization to function as intended.

The admin department provides valuable services, enabling work processes to operate seamlessly and decision-makers to focus on value-added tasks and responsibilities. Administrative roles include day-to-day tasks that keep an organization running smoothly and efficiently.

Let’s have an inside look at what all the admin department is responsible for.

The face of the company

Whether over a phone call or in-person, office administrators are the first to interact with people beyond the company’s four walls. They offer friendly service to those entering the organization or calling over the phone, besides maintaining visitor records, employee attendance, creating necessary documents for the company.  

The admin department makes sure the caller is directed towards the right person or gets the required information.

As for in-person visitors, administrators are the first people anyone notices when they come through the door. So they do what’s required to ensure they get to see the right person, or perhaps not!

Besides, the administrative department has a huge role to play in maintaining relationships. First, they have to build and maintain good relationships with vendors. Finding the best vendor for the organization might be challenging; however, the admin department makes it happen. 

All in all, the admin department is the face of the organization. 

Manage finances

Ever wondered what the true lifeblood of an organization is? Well, it’s the revenue.

And it’s the administrative department that tracks the receipt of this revenue, processes the payments, and notes any outstanding revenue, past due, etc.

Invoices from vendors, services, and other expenses never stop coming as long as a business is up and running. And too often, you’ll have to use your printable receipt templates to issue proof of payment after all of your invoices are settled. Besides, employee payroll is a process constantly running in the background. Therefore, tracking working hours and processing the expenses falls under the responsibilities of the admin department.

The administrative department manages the finances of an organization from both an accounts-payable and accounts-receivable viewpoint. Therefore, the overall flow of money in any organization goes through the administrative department. 

Company compliance

An organization has to comply with the governing bodies, which usually comes with a ton of paperwork and forms. Failing to comply with a government body can often result in heavy fines, penalties, and sometimes even the company being shut down for good.

Be it taxes, payroll reporting, social security administration, banking, client contracts, or other commissions and committees; the admin department takes care of it all. Thus, the administrative department plays a critical role in keeping the organization on track in regard to various rules and regulations.


A well-organized workspace is key to the success of an individual employee and the organization as a whole. So now the question is: who’s in charge of the overall organization of a workspace? 

When it comes to the record-keeping and organization of company data, the role of the admin department cannot be stressed enough. Not only does this process require finely-tuned organization, but the sheer volume of documents in an office is beyond imagination. And boy, it takes a whole lot of time and effort to manage all those documents!

Besides, a company could be audited at any time. And how well-organized their documents are will ultimately determine how smoothly the audit would go. And let’s just face it, the last thing anyone would like to do is scramble through piles of rumpled and disorganized files.

In a nutshell, the administrative department manages all office things and is responsible for managing electronic stationery items, office files, furniture, equipment, etc.

The Bottom Line

Administrative professionals often have multiple roles to play in their jobs, sometimes in the course of a single day or even an hour. They are always there to help out, direct a project, solve a problem, or perhaps take the lead on a new initiative. All in all, the administrative department is responsible for the day-to-day operations of an organization.

A career in administration is definitely a smart choice for securing a prosperous future, as it opens up doors to various career options. If you are highly organized, goal-oriented, and love working in a team, then a career in administration could be the best choice for you.

If you are contemplating stepping into this career field, remember that the opportunities are endless. Good-luck!

Editor: Richa Sharma